Refund Policy | Next Day Delivery | BoysStuff.co.uk
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Refund Policy

Refund Policy

 

No Quibble Returns..!
 
Because we are just SO NICE, if you're not completely satisfied with any of the goods you have ordered from BoysStuff for any reason, or if on the off chance you have received a lemon (i.e.: damaged or defective goods) we’ll let you return them. 

If you wish to return your gift, you must notify BoysStuff within fourteen days of receipt of your gift. The cost of your gift will be refunded to the credit/debit card used to make the purchase or by cheque once we have received the returned product. Please note refunds take at least five working days to clear from the point of processing. This does not affect your statutory rights. 

When returning goods they must be sent back in their original condition and packaging (if any) with all warranty cards, licences, manuals and accessories. You must use recorded delivery - neither BoysStuff nor the supplier can be held responsible for returned items that go missing in the post. 

How to do it: 

Contact BoysStuff and request a RMA number (this is important as it will be used to track your return and any refund at BoysStuff HQ). Please note that any items returned without a RMA number will not be processed. Write the RMA number on the outside of the parcel below the return address. Return the item to the address provided, and we will process the return within 28 days of receipt and process the return and refund/replace.  Orders older than 30 days will only be replaced.

*Please note if the gift is an unwanted gift, and the item has been modified, misused, damaged and/or is not in resalable condition we will not be able to provide a refund/replacement. 

*If the item is faulty we will examine the item and determine the reason for the fault and refund/ replace as requested.  Orders older than 30 days will only be replaced.

*Unfortunately we are not able to accept returns for consumer perishables such as food and drink products, flowers and personalised gifts or self assembly furniture eg gaming chairs ( once partly or wholly assembled) unless faulty. In addition, we are unable to accept returns for personal items such as under garments, earrings or toiletries or the like unless they are unopened and in their original packing. Goods must be returned in the condition received. The customer will be given a full refund of the price that has been paid for the goods. Any delivery or gift-wrapping charges will not be refunded, unless the item was deemed to be faulty when received.
*Our warranty period for faulty goods is a maximum of twelve months unless specifically advised in writing at time of purchase to the contrary.


 
Definitions: 

Unwanted item: this is an item purchased and deemed unwanted by the purchaser. The item must be returned unopened, and in re-sellable condition. If the item has been opened, or the item has been modified, used, or otherwise played with we will not be able to provide a refund / replacement. 

Faulty Item: a faulty item is one that is faulty due to manufacturing fault only. If the item has been misused, abused, damaged through use or otherwise modified we will not be able to provide a refund.